Senior Process Analyst

1 week ago


Melbourne, Victoria, Australia Chubb Full time

**About the Role:**

We are seeking a skilled Technical Business Analyst to join our team at Chubb, one of the leading companies in Australia. This role offers an excellent opportunity to work with a talented team and contribute to the design and execution of end-to-end digital operating models.

**Key Responsibilities:**

  • Support the conversion of target operating models into epics, user stories, business rules, and other relevant artefacts.
  • Develop roadmaps that reflect customer/employee needs/gaps and inclusion of foundational technology capabilities.
  • Improve business processes by analyzing current workflows, products, tools, writing requirements, and systems.
  • Deliver significant improvements in efficiency, marginal cost, customer experience, and service quality.
  • Partner with Business Intelligence/Analytics and Customer/User Experience Analytics teams to define and measure metrics/KPIs.

**Requirements:**

  • 3+ years of experience in business analysis or related field.
  • Strong understanding of business processes and operations.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.

**What We Offer:**

  • A competitive salary range of $100,000 - $140,000 per annum.
  • Ongoing training and professional development opportunities.
  • A collaborative and dynamic work environment.


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