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Gaming Machine Service Specialist

2 months ago

Albury City Council, Australia Aristocrat Gaming Full time

About Aristocrat Gaming

Aristocrat Gaming is a leader in the gaming industry, dedicated to innovation and excellence. Our commitment to creativity drives us to design cutting-edge gaming machines and deliver outstanding gaming experiences.

Position Overview

As a Field Service Technician, you will play a crucial role in ensuring the operational efficiency of gaming machines at various customer locations. Your expertise will be vital in troubleshooting, installing, maintaining, and repairing gaming equipment, thereby enhancing the overall customer experience.

Key Responsibilities

  • Install, convert, troubleshoot, and repair gaming machines.
  • Conduct routine maintenance to ensure optimal performance of gaming equipment.
  • Respond to customer inquiries and emergency requests promptly, prioritizing urgent issues.
  • Maintain accurate inventory records and adhere to parts inventory protocols.
  • Assist customers with technical questions and provide necessary documentation.
  • Analyze service trends and address service challenges effectively.
  • Utilize field service management tools to report on service activities accurately.
  • Deliver exceptional customer service and strive to exceed client expectations.
  • Ensure compliance with all regulatory and operational standards.

Candidate Profile

The ideal candidate is a proactive, logical thinker who thrives in a collaborative environment. You should possess a strong work ethic and a positive attitude, with the ability to build rapport with customers.
  • Exhibit a strong desire to learn and adapt.
  • Demonstrate excellent interpersonal skills.
  • Capable of working independently as well as part of a team.
  • Possess a practical mindset with problem-solving abilities.
  • A keen interest in gaming machines is advantageous.
  • Enjoy the challenge of diagnosing and resolving issues efficiently.
  • Hold a valid driving license.

Why Choose Aristocrat?

At Aristocrat, we prioritize responsible gaming and uphold high standards in governance, employee wellbeing, and sustainability. We are committed to fostering a diverse workplace where every individual can thrive and contribute to our mission of bringing joy through play.

Our Core Values
  • Player-Centric Approach
  • Empowering Talent
  • Collaborative Excellence
  • Responsible Business Practices