Technical Quality Engineering Director

2 weeks ago

Melbourne, Victoria, Australia beBeeQuality Full time $140,000 - $145,046
Technical Quality Manager Position

The Technical Quality Manager is responsible for driving comprehensive quality strategies and processes across all stages of the product lifecycle. This includes designing and implementing robust testing standards to ensure seamless integration and functionality of all systems, as well as overseeing end-to-end testing to guarantee timely delivery, within scope, and meeting quality expectations.

Key Responsibilities:

  • Establish and enforce quality standards: Develop and implement comprehensive testing standards and processes that meet or exceed industry benchmarks.
  • Automation Strategy: Design and implement automation frameworks to enhance testing efficiency and coverage.
  • End-to-End Testing: Oversee the planning and execution of end-to-end testing to ensure seamless integration and functionality of all systems.
  • Delivery Governance: Implement strong delivery governance practices to ensure projects are delivered on time, within scope, and meet quality standards.
  • SLA/KPI Management: Monitor and manage service level agreements (SLAs) and key performance indicators (KPIs) to ensure targets are met or exceeded.
  • Customer Interaction: Act as a key point of contact for customers, addressing their quality concerns and ensuring their requirements are met.
  • Stakeholder Management: Collaborate with internal and external stakeholders to align quality objectives with business goals.
  • Team Leadership: Lead, mentor, and develop a team of quality engineers, fostering a culture of continuous improvement and innovation.
  • Quality Audits: Conduct regular audits to identify areas of non-compliance and potential improvements.
  • Vendor and Customer Interaction: Collaborate with vendors and customers to ensure quality standards are met throughout the supply chain.
  • Problem Resolution: Identify, troubleshoot, and resolve production and manufacturing issues.
  • Compliance: Ensure all processes comply with industry and government regulations.
  • Reporting: Generate and present regular reports on quality metrics and standards.

Qualifications:

  • Experience: Minimum of 15 years in quality engineering
  • Skills:
    • Strong understanding of quality assurance methodologies and tools.
    • Proficiency in automation tools and frameworks (e.g., Selenium, JUnit, TestNG).
    • Experience with end-to-end testing processes and tools.
    • Strong delivery governance skills.
    • Experience in managing SLAs and KPIs.
    • Excellent customer-facing and stakeholder management skills.
    • Excellent leadership and team management skills.
    • Effective communication and interpersonal skills.
    • Knowledge of industry standards and regulations.
  • Preferred Qualifications:
    • Experience in the retail industry.
    • Certifications such as Six Sigma, PMP, or ASQ.
    • Familiarity with Agile and DevOps practices.

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