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Customer Service Representative

2 weeks ago


Mackay, Queensland, Australia beBeeAdministration Full time $90,000 - $120,000
Job Opportunity

We are seeking a highly organised and customer-focused individual to join our team.

This role ensures the smooth daily operation of the office. Responsibilities include face-to-face customer service, sales and data entry management, scheduling deliveries, overseeing stock reorders, preparing orders within the yard, general FL Operation, and maintaining overall organisation within the branch.

This is a full-time permanent role working Monday to Friday in Mackay.

Key Responsibilities:
  • Primary contact for both employees and external stakeholders.
  • Processing invoices, credit card payments, banking, and office supply purchases.
  • Receipting purchase orders and raising purchase requisitions.
  • Submitting vendor requests and processing changes.
  • Ordering office stationery and ensuring the office is well-stocked.
  • Handling general administrative tasks to ensure smooth daily operations.
  • Processing and directing both incoming and outgoing mail, packages, and deliveries.
  • Assisting in the Yard when required with duties such as preparing orders and FL Operation.
Requirements and Qualifications:
  • A solid background in administration and office support roles.
  • Forklift Licence.
  • Building materials or similar industry experience (highly regarded).
  • Ability to identify and resolve problems quickly.
  • Proficiency and attention to detail in managing and entering data.
  • MS Office experience – familiarity with SAP (desirable).
  • Exceptional time management, along with effective written and verbal communication skills.
About Our Business

Our company is Australia's leading concrete products manufacturer supplying quality concrete bricks, blocks, pavers, retaining walls, erosion control products, and architectural masonry solutions.

We pride ourselves on our supportive and safe work environment and our commitment to diversity, which drives innovation and creativity in our workforce.

We employ over 1500 people nationally and provide cement, lime, concrete, aggregates, masonry products, and industrial minerals.

A Safe and Supportive Work Environment

We prioritise safety and recognise that diversity in our workforce drives innovation and encourages creativity.