Chief Information Technology Officer

Job Title: Chief Information Technology Officer

The Chief Information Technology Officer will be responsible for developing and implementing the internal and customer-facing technology strategy and roadmap that aligns with the company's commercial priorities. This role requires a collaborative and empowering leader who has a proven track record in developing and harnessing others' potential and has strong strategic skills.

Key Responsibilities:Strategic Technology Management

• Lead the development and implementation of the IT strategy and policy across SS&C Technologies Holdings.
• Evaluate and implement emerging technologies and trends to drive innovation.
• Ensure the stability, security, and scalability of technology solutions.
• Implement best practices for IT operations and security.
• Sponsor complex projects and optimize the use of IT core technology services.
• Monitor the external environment to identify opportunities for infrastructure development, enhancement, and integration.
• Own the scope of SOWs and drive accountability, governance, and delivery.
• Ensure the technology landscape is secure, available, and optimized to meet customer requirements.

Project Delivery

• Drive major change in technology architecture and infrastructure to achieve improved functionality, quality, and cost-effectiveness.
• Collaborate with cross-functional teams to deliver high-quality, scalable, and innovative solutions.
• Work closely with internal stakeholders to establish clear project milestones, timelines, and resourcing requirements.
• Ensure effective execution and delivery of client implementations.

Software Engineering and Client Service Management

• Be responsible for engineering the development of core registry platforms in line with market expectations and client needs.
• Lead testing practices to ensure quality software code output and continually drive the improvement of testing methods to automate and become more efficient.
• Review, design, and implement a contemporary SDLC that minimizes waste and reduces time to market.
• Have input into and manage the modernization of core record-keeping platforms via microservices.
• Redesign and implement a modern client service management organization that integrates client implementation, production support, and managed services within one go-to-market team.

Operations

• Accountable for the governance, design, implementation, management of change, lifecycle, development, and support of core technologies, including cloud and on-premise infrastructure, virtualization, compute, database, and storage services, backup, recovery, and archiving; network services, and hardware asset management.
• Manage multiple client implementations and environments simultaneously, ensuring compliance with contracted SLAs.
• Oversee the delivery of feasibility studies, solution designs, development, testing, and implementation for areas of team responsibility.
• Ensure procedures and controls are utilized to maintain the integrity, resilience, and security of systems.
• Provide solutions and processes to enable and ensure the protection of customer data remains a top priority throughout the Enterprise.
• Own the support processes to deliver efficient and effective operations, including facilitating escalations.
• Manage technology lifecycle, including regular deployment releases, upgrades, and patching activities.
• Effective leadership of ICT functions and services for a complex organization with a challenging, time-critical, and changeable operational environment.
• Build understanding and commitment across the team to meet key performance indicators, including indicators that drive the ongoing financial sustainability of the business.

Vendor and Budget Management

• Direct major IT initiatives/projects to ensure completion to quality standards, budget, and timescales, and that the IT operational component of the business is operating at/or evolving to a best-of-breed total cost of ownership (TCO) position.
• Partner with clients and strategic vendors on IT strategy and solutions.
• Provide IT leadership with clients, continuously review new industry trends, technologies, and SDLC improvements for potential introduction as added value into the Enterprise.
• Manage outsource, contract, and software vendors to ensure effective IT performance, including review of SLA (Service Level Agreements), performance, and reporting.
• Manage vendor relationships and external service providers to deliver high-quality services and performance.
• Purchase technology, software, equipment, and accessories for business added value and in line with global technology strategies.
• Manage hardware/software licensing requirements.

Leadership

• Provide clear, decisive leadership and motivation across the technology function, establishing and delivering the Enterprise vision and goals.
• Align technology solutions, processes, resources, and capabilities with GIDS, SS&C Enterprise Services, and other SS&C Business Units to maximize capabilities, efficiency, and effectiveness.
• Build and install an environment that exemplifies the SS&C and GIDS vision, purpose, and values that guide behaviors and decision-making.
• Lead and guide employees with a focus on consensus building and empowering them to be successful in serving stakeholders and customers.
• Accountable for ensuring IT has all the right skills and resource capacity to run the business.

Education and Qualification:

• MBA or bachelor's degree in Computer Science, Information Technology/Systems, or equivalent experience.
• Master's degree preferred.

Prior Knowledge and Skills:

• Experience in tech leadership, delivering complex projects, preferably as a CTO.
• An in-depth knowledge of technology best practice and experience of implementing processes, procedures, and standards in a technology role.
• Proven track record architecting and operating enterprise-scale local and wide-area network technologies, network virtualization, and software-defined network design patterns.
• Proven track record of developing wealth or asset management platforms, ideally Registry solutions for Superannuation or Managed Funds.
• Proven experience of change management and delivering major change initiatives in a Technology Organization.
• Excellent management and leadership skills, with a proven track record of delivering excellent levels of IT services to large operational functions (> 1000 operational users).
• Awareness of the latest available Digital technology to support operational functions.
• Experience of hosting and delivering a managed services solution is desirable.
• Knowledge of Cloud and distributed software architecture principles, and expertise on security and technical risk management.
• Exceptional understanding of the technical operational requirements for a publicly listed digital product organization.
• Experience working in a matrix-based organization, in conjunction with experience setting up and running hosted applications.
• Knowledge of SS&C technologies, including Bluedoor, HiTrust, and Trust Architect, is highly desirable.
• Experience in modernizing technology platforms via microservices.

Skills and Competencies:

• An effective communicator, with strong oral and written skills.
• Strong commitment to developing team members.
• Skill with organizational leadership (managing managers, designing an org chart) and growing talent at senior and leadership levels.
• Effective problem solver with a customer-centric mindset and a strategic thinker to align Engineering efforts to commercial company objectives.
• Commercial understanding of budgets and business-planning.
• Previous software development skills, including microservices, are desirable.

---