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Lottery Customer Advocate

2 weeks ago

Brisbane, Queensland, Australia Jumbo Interactive Limited Part time

We are looking for an experienced Lottery Customer Advocate to join our team at Jumbo Interactive Limited. As a key member of the Customer Support team, you will be responsible for providing exceptional customer service and support to our customers.

About the Role:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Assist with the development of help centre articles and other knowledge base content.
  • Collaborate with the internal Jumbo Product Team to identify and resolve technical issues.

You will work closely with the Customer Support team to ensure our customers receive exceptional service and support, responding to queries and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Provide exceptional customer service.
  • Assist with administrative tasks.
  • Collaborate with the internal Jumbo Product Team.