Marine Operations Manager

3 weeks ago

Perth, Western Australia Caterpillar Full time

Company Overview

Caterpillar is a global leader in the design, manufacture, and supply of heavy machinery and equipment to infrastructure, mining, forestry, construction, petroleum, trucking, agriculture, and manufacturing industries.

We are committed to helping our customers build a better world by providing innovative solutions that meet their needs for productivity, efficiency, and sustainability.

Job Summary

We are seeking an experienced Marine Superintendent to join our Caterpillar Oil & Gas and Marine Division. The successful candidate will be responsible for providing technical support and consulting services to dealers and internal and external customers to enhance user satisfaction, contribute to profit, and promote global service contracts and related parts sales.

The role will involve monitoring the overall performance and field service of products to reduce warranty costs, service-related costs, and meet customer needs worldwide. You will identify problems, investigate causes, and establish priorities for resolution.

About the Role

This is a challenging and rewarding opportunity for a motivated and experienced professional who is passionate about delivering exceptional results and making a positive impact on our customers' businesses.

You will work closely with our global team to develop and implement strategies that drive business growth, improve customer satisfaction, and enhance our reputation as a leading provider of heavy machinery and equipment.

Key Responsibilities

  • Monitor the overall performance and field service of products to reduce warranty costs, service-related costs, and meet customer needs worldwide.
  • Identify problems, investigate causes, and establish priorities for resolution.
  • Define problems in terms of observed symptoms, research available data, define applications and conditions encountered, identify root cause, work with dealers and technical staff to identify information needed, issue product improvement and service improvement opportunities, develop plans for fixing problem including validation, and publish corrective action.
  • Fixes must address both production and field requirements, which may be different paths. Identify tests that need to be completed, data to be obtained and analyzed for course of action. Monitor result after change.
  • Initiate action for product improvement through PIP/PSP warranty program preparation to address commercial/business impact of field problems.
  • Initiate preparation and distribution of technical publications to identify problems, communicate resolutions, and announce product improvements.
  • Provide input to NPI (New Product Introduction) team for the setting of serviceability, reliability, and durability goals.
  • Provide technical product support to dealer personnel, subsidiary service groups, marketing units, design engineers, technical information division, test, and evaluation, etc.
  • Support marketing units with technical guidance for managing customer problems with product deficiencies.
  • Support design engineer activity by identifying market needs to be considered in new/changes to product.
  • Provide counsel to subsidiary plant service engineering/product quality on product problem maintenance.
  • Respond to dealer/customer and other Caterpillar employee questions regarding product performance.
  • Conduct dealer and customer visits to personally provide technical assistance on urgent field problems and for follow-up purposes.

About You

To be successful in this role, you will require:

  • A technical/engineering background and several years of field service experience (preferably Caterpillar), and considerable technical, product, and service knowledge of a wide range of Marine products and their systems.
  • Strong mechanical and/or electrical aptitude and product knowledge and good engineering background.
  • Good effective communication skills, ability to organize work, and persuasiveness.
  • Good interpersonal and communication skills.

Total Rewards Package

We offer a competitive salary and benefits package that includes:

  • Competitive remuneration package.
  • Attractive Bonus and Share options.
  • Higher Superannuation.
  • Career development with global prospects.
  • A strong commitment to safety and your wellbeing.
  • An inclusive workplace culture focused on quality, customer service, and the environment.
  • A commitment to diversity and inclusion, equal opportunity, and equal outcome.
  • SMART spending APP.
  • The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.

We estimate the salary for this position to be between $120,000 - $180,000 per year, depending on experience and qualifications.

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