Service Centre Manager

2 days ago

Brisbane, Queensland, Australia beBeeCustomerCentricity Full time $103,225 - $111,960
Job Description

The Service Centre is responsible for providing Tier 1 Information Communication Technology (ICT) services for approved software and hardware in accordance with Managed Operating Environment (MOE) and standard desktop guidelines. The team provides troubleshooting and resolving problems with IT equipment and applications, requiring a combination of technical expertise and communication skills.

Key Responsibilities
  1. Lead the coordination of service desk functions and supporting IT service management processes.
  2. Liaison between the Service Desk and customers to ensure services are provided within pre-defined arrangements.
  3. Manage ticket management and oversee service desk support personnel to ensure issues are resolved promptly and effectively.
Requirements
  • Demonstrated Team Lead/Supervisor experience within a fast-paced ICT service delivery function.
  • Experience in the use of ServiceNow, especially knowledgeable with Incident, Request, Critical Incident, Change, Problem.
  • Certification in ITIL 4 Foundations.
  • Ability to understand current technologies from a support, training and escalation perspective.

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