Hospitality Ambassador
2 weeks ago
About The Westin and Four Points by Sheraton Brisbane:
We are a leading hospitality company that offers unparalleled opportunities for growth and development. Our team is dedicated to delivering exceptional guest experiences, and we're looking for passionate individuals to join our team as Porters.
Estimated Salary: $60,000 - $80,000 per annum
The Porter role plays an essential part in shaping each guest's first and last impression at The Westin and Four Points by Sheraton Brisbane. As a key member of our front desk team, you will provide a warm welcome upon arrival and a sincere farewell upon departure, ensuring guests feel cared for and at home from the moment they arrive until their departure.
Main Responsibilities:
- Guest Service: Assist with all needs at the concierge desk, entryway, and parking area, including valet services and ensuring safe, efficient handling of guest vehicles.
- Team Player: Work collaboratively with colleagues to maintain a polished, welcoming atmosphere in the lobby, driveway, and parking areas.
- Local Expertise: Gather and share local insights to fulfill guest requests, from sporting events to popular attractions and dining recommendations.
- Communication Skills: Address guest concerns promptly and incorporate their feedback to continuously improve satisfaction.
Requirements:
- Experience: At least 2 years of experience in a fast-paced, high-volume environment, ideally in hospitality.
- Licensing: A current, open driver's license is essential for valet services and vehicle handling.
- Presentation Skills: Ability to connect with guests and create a welcoming, friendly atmosphere.
- Creativity: Skill in upselling and promoting our venues and services, enhancing the guest experience while boosting brand loyalty.
- Adaptability: A genuine enthusiasm for the hospitality industry, bringing energy and dedication to each guest interaction.
Benefits:
- Training Opportunities: Access to the best hotel training programs produced independently by Marriott International and internationally recognized training programs.
- Discounts: Discounts on hotel rooms, food, and beverage across all properties within the Marriott International group, for you and your family & friends.
- Recognition Program: Recognition programs to keep you motivated and engaged.
- Wellbeing Programs: Wellbeing & mindfulness programs to ensure you stay healthy and perform at your best.
- Employee Assistance Program: Access to employee assistance programs to support your well-being and career goals.
About Us:
At Marriott International, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling. To achieve our mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates like you to bring our unique programming to life. We want our associates to embrace their own well-being practices both on and off property, making us a great place to work and grow your career.
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