Digital Solutions Expert

2 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $120,000
Technical Support Specialist

This role involves delivering high-level technical support and driving cutting-edge product development.

Main Responsibilities:
  • Translate customer challenges into actionable solutions as the technical bridge between customers and engineering.
  • Support product innovation by working with digital R&D to advance next-gen digital products and reverse engineering initiatives.
  • Ensure safety and compliance by aligning designs with legal requirements and "safety in design" principles.
  • Validate digital products through trials and performance evaluations in close collaboration with the sales team.
  • Deliver insights by investigating market trends, customer pain points, and technical growth opportunities.
Key Requirements:
  • Strong technical acumen with mechanical/electrical trade qualifications.
  • A customer-first approach ensuring technical support and solutions align with market needs.
  • A collaboration mindset working closely with the engineering team lead and product manager.
  • Analytical and problem-solving skills with the ability to review and refine product designs for optimal performance.
  • Mining experience (excavators & trucks) is essential, requiring hands-on experience working with excavators and haul trucks in a mining environment.

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