IT Support Manager

2 weeks ago


Chatswood, Australia beBeeTechnical Full time $120,000 - $130,000
Job Description

We are seeking a seasoned IT professional to assume a leadership role within our team. The ideal candidate will have extensive experience in technical support, with a strong background in IT operations and management.

The Technical Support Lead will oversee the smooth operation of our IT systems, ensuring that all technical issues are promptly addressed and resolved. This includes supervising a team of Second Line IT Desktop Support staff, identifying trends and issues, and providing strategic direction.

  • Lead, supervise, and monitor the corporate technical support team to ensure rapid resolution of operating issues and minimize downtime.
  • Develop and oversee technical documentation and standard operating procedures to maintain operational effectiveness.
  • Regularly assess and update operating procedures based on evolving business needs to ensure alignment with organizational goals.
  • Conduct detailed analyses of technical support performance to identify trends, problems, and improvement opportunities.
  • Provide advanced troubleshooting and problem resolution for IT infrastructure, hardware, software, telecommunications, and business applications.
  • Collaborate with other support teams to escalate and resolve complex issues.


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