Technical Support Operations Manager

4 days ago

Chatswood, Australia beBeeTechnical Full time $120,000 - $130,000
Job Title: Technical Support Lead

We are seeking a highly skilled and experienced Technical Support Lead to join our organization.

The successful candidate will have excellent leadership and technical skills, with the ability to motivate and inspire a team of technical support staff.

This is an exciting opportunity for a seasoned IT professional looking to take on a new challenge and make a meaningful contribution to our team.

About the Role:
  • Lead and manage a team of technical support specialists, providing guidance and direction to ensure seamless delivery of services.
  • Develop and maintain technical documentation, standard operating procedures, and training programs to enhance team performance and efficiency.
  • Collaborate with cross-functional teams to identify and resolve technical issues, ensuring minimal downtime and optimal service levels.
  • Conduct regular performance reviews and assessments, providing constructive feedback and coaching to support staff development and growth.
  • Stay up-to-date with emerging technologies and industry trends, applying knowledge to improve processes and services.
  • Foster a culture of continuous learning, innovation, and collaboration within the team, promoting open communication and knowledge sharing.

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