Operational Services Manager

4 days ago

Ararat, Australia beBeeDelivery Full time $90,000 - $120,000
Service Delivery Excellence Manager

We are seeking a highly skilled and experienced Service Delivery Excellence Manager to join our team. As a key member of our operations department, you will be responsible for ensuring the consistent and timely delivery of operational and service level agreements.

Key Responsibilities:
  • Developing and implementing processes focused on achieving business-wide improvements to cost and delivery of administrative processes and client/internal services
  • Creating a culture and learning environment where employees are proactively encouraged to develop and progress
  • Actively developing strong working relationships with internal and external stakeholders
  • Overseeing the timely resolution of any operational issues
  • Providing regular reporting and feedback to the Contract Manager on business wide adherence to client service level agreements
  • Managing the client's expectations through frequent, accurate and timely updates

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