Sydney IT Support Specialist

6 days ago

Sydney, New South Wales, Australia beBeeIT Full time

We're seeking a highly skilled IT Support Specialist to join our team in Sydney, Australia.

This is a fantastic opportunity to be part of a dynamic and innovative organization that values technical expertise and user satisfaction.

Job Description

As an IT Support Specialist, you will be responsible for providing top-notch support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.

You will also manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.

Your role will involve coordinating equipment shipments, returns, vendor repairs, and ensuring timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.

Requirements

To be successful in this role, you will need a minimum of 3 years' experience in IT support with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.

Experience supporting printers, AV systems, executive users, asset management, and reporting tools is highly desirable.

Excellent customer service, communication, organization, multitasking, and documentation skills are essential.

PREFERRED: Australian citizen/PR/Valid work permit with at least 12 months till expiry.

Around 6,000+ engineers work with us across the globe, delivering exceptional results to 200+ enterprise clients.

Our culture is built around open collaboration, friendly communication, and professional growth. We foster an environment where individual achievements fuel team success and we celebrate wins together.

Join us in shaping the future of IT support excellence and take your career to the next level.

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