Retail Team Member Experience

2 weeks ago

Darwin, Northern Territory, Australia beBeeCustomerService Full time $45,000 - $70,000
Job Description

As a key member of our team, you will be responsible for delivering exceptional customer experiences during the seasonal period. You will ensure customer satisfaction through your outstanding product knowledge, customer service, and ability to offer solutions.

You will help create a shoppable environment for customers, keeping the shopfloor neat and tidy, and ensuring stores are set up for promotions and sales.

Responsibilities
  • Provide superior customer experiences for each person who walks through the store.
  • Ensure stores are open and ready for customers.
  • Manage stock movement, optimise sales, file and tidy the shopfloor, and get the store set up for promotions and sales.
  • Work with the store team to maintain high standards of store presentation.
  • Demonstrate strong product knowledge and research and describe product features and benefits.
  • Recommend, select, and help locate products based on customer needs or desires.
  • Support the store leadership team with assigned tasks in line with departmental expectations.
  • Report any safety hazards or concerns to your management team immediately.
Requirements
  • Previous experience in a customer-service role is desirable.
  • A strong focus on delivering outstanding customer service.
  • The ability to work in a fast-paced environment and multi-task to provide service for multiple customers.
  • An energetic and enthusiastic approach to store operations and a personable approach with customers.
Benefits
  • 30% discount for you, your friends, and family.
  • Partnerships with industry leaders to bring discounts on products and memberships.
  • Endless pathways to different roles within Stores, Head Office, or Distribution Centre.
  • In-store competitions and sales incentives.
  • Gift cards for major milestones and yearly anniversary certificates.

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