Continuity Manager and Resilience Strategist

1 day ago

Canberra, ACT, Australia beBeeDisaster Full time $130,000 - $165,000
Senior IT Continuity Lead Service Management Officer

This is a critical role in our organization, requiring a strong technical background and experience in service continuity and disaster recovery (DR). As the Senior IT Continuity Lead Service Management Officer, you will be responsible for developing and maintaining our business continuity plan, ensuring that our organization can quickly recover from any disruptions.

Key Responsibilities:
  • Contribute to the development of service continuity and recovery plans, driving consistency and improving the quality of continuity planning.
  • Collaborate with stakeholders to identify ICT services and systems that support critical business processes.
  • Work with the business continuity team to support business impact analysis (BIA) and the assessment of risks.
  • Maintain and improve the Key Business Services (KBS) list.
  • Contribute to the planning, design and coordination of DRP testing, working alongside Service Owners and stakeholders to ensure the appropriate governance of the ITSCM framework.
  • Ensure the appropriate governance of the ITSCM framework.
  • Strengthen our service resilience culture through education of stakeholders.
  • Provision of status reports to the fortnightly service continuity working group and monthly governance forum.
Requirements:
  • ITIL Certification and a strong understanding of service levels.
  • Minimum 5 years' experience in service continuity and disaster recovery (DR) within a medium/large organization ICT environment.
  • Experience in service continuity and DR planning and testing.
  • Strong stakeholder management skills to foster collaboration across business and technology teams.
  • Extensive understanding, and ability in applying recognized industry toolsets and frameworks associated with business continuity management such as ISO 22301 Business Continuity Management; Protective Security Policy Framework (PSPF) etc.
  • Ability to implement new procedures and processes to improve efficiencies.
  • Demonstrated ability to engage, influence, and present to executives.
  • A strong commitment to learning, continuous improvement, and a passion for service continuity and DR.
  • Experience with working with governance, risk, and compliance systems and tools.
  • A solid grasp of IT governance, cybersecurity, risk, and compliance.

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