Medical Receptionist

We are seeking a highly skilled and compassionate Casual Medical Receptionist/Client Services Officer to join our team at Hearing Australia. As a key member of our support team, you will play a vital role in providing exceptional customer service to our clients across the Gippsland region.

• Provide administrative support to our clients, including managing appointment bookings, processing claims and payments, and data entry for stock management.
• Liaise extensively with clients, including those with complex needs, and provide troubleshooting support with a range of devices.
• Work effectively across multiple locations, using a variety of tools to stay connected within the team, including virtual support.
• Contribute to a client-centred environment where exceptional and friendly service is provided in conjunction with managing complex medical administration.

• Experience as a proactive problem solver, with a desire to accept responsibility and take ownership of your work.
• Demonstrated ability to multitask and be adaptable to changing priorities.
• Intermediate / advanced level computer literacy, including MS Outlook, MS Teams, and browser-based applications.
• A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families.

• An attractive hourly rate and a generous 15.4% superannuation.
• A range of benefits, including access to our Wellbeing programme, including Fitness Passport and employee recognition awards.
• The opportunity to work with a trusted leader in the hearing health industry, making a real difference to the lives of Australians.

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.