Marketplace Strategist

2 weeks ago

Melbourne, Victoria, Australia beBeeEcommerce Full time $62,000 - $70,000

Job Overview

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The Ecommerce Marketplace Assistant plays a crucial role in managing the company's online presence, ensuring seamless customer experiences and driving sales across multiple platforms.

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This full-time hybrid position involves day-to-day tasks associated with ecommerce marketplaces, including customer service, communication, sales, invoicing, and maintaining positive relationships with customers.

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Key Responsibilities

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  • Manage multiple stores/accounts across ecommerce marketplace platforms Amazon, eBay, MyDeal, and Catch to develop and execute category strategies that drive sales, enhance customer satisfaction, and achieve business objectives.\
  • Analyze market trends, customer preferences, and competitive landscapes to identify growth opportunities and inform strategic decisions.\
  • Monitor inventory levels to optimize stock availability, prevent overstock or stockouts, and implement effective inventory control measures to enhance operational efficiency.\
  • Collaborate with the marketing team to create effective promotional campaigns, develop and execute marketing strategies to increase category visibility, and drive sales.\
  • Utilize data and analytics tools to track category performance, identify areas for improvement, and prepare regular reports on key performance indicators (KPIs) for management review.\
  • Negotiate terms, pricing, and promotional opportunities with suppliers and vendors to maximize profitability.\
  • Maintain strong relationships with suppliers and vendors, identifying opportunities to improve collaboration and reduce costs.\
  • Ensure accurate and timely updates of individual listings, product data, specifications, pricing, and discounts.\
  • Develop and execute marketing strategies to increase category visibility and drive sales.\
  • Identify and capitalize on opportunities to improve customer satisfaction, retention, and loyalty.\
  • Develop and maintain a deep understanding of the ecommerce landscape, staying up-to-date with emerging trends and technologies.\
  • Foster a culture of innovation, encouraging experimentation and learning from failures.\
  • Communicate effectively with stakeholders, including customers, colleagues, and senior leadership.\
  • Maintain accurate and detailed records of interactions, transactions, and customer feedback.\
  • Support the development and implementation of business processes, procedures, and policies to ensure compliance and consistency.\
  • Participate in training and professional development activities to stay current with industry developments and best practices.\
  • Perform other related duties as assigned by management.\
  • Proactively seek feedback, learn from it, and apply insights to continuously improve job performance.\
  • Embody the company's values, promoting a culture of teamwork, respect, and inclusivity.\
  • Adhere to all applicable laws, regulations, and company policies, ensuring ethical behavior and responsible decision-making.\
  • Collaborate with cross-functional teams to achieve shared goals and objectives.\
  • Support the development and maintenance of vendor relationships, ensuring smooth operations and effective partnerships.\
  • Implement process improvements to increase efficiency, productivity, and customer satisfaction.\
  • Ensure adherence to quality standards, recognizing and addressing any deviations or concerns.\\

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