Customer Experience Ambassador

4 days ago


Exmouth, Australia Barchester Healthcare Full time

About Barchester Healthcare

Barchester Healthcare is a leading provider of care services in the UK, with over 200 care homes and supporting over 11,000 residents. They are committed to delivering high-quality, person-centered care and creating a positive and fulfilling environment for their residents.

Job Overview

This role is an excellent opportunity to join our team as a Customer Experience Ambassador at one of our care homes. You will be responsible for providing exceptional customer service to our residents, their families, and visitors, ensuring that everyone feels welcome and valued.

About the Role

As a Customer Experience Ambassador, you will be the face of our care home, responsible for creating a warm and welcoming atmosphere. Your main duties will include:

  • Providing friendly, engaging, and helpful service in our dining room and bar areas;
  • Engaging with residents and their families on a regular basis, taking a genuine interest in them;
  • Maintaining a clean and tidy environment, ensuring that our care home is always looking its best;
  • Supporting our events and activities, making sure that our residents have plenty of opportunities to socialize and participate;
  • Assisting with administrative tasks, such as answering phones and responding to emails.

About You

We are looking for someone who is personable, caring, and has excellent communication skills. You don't need any particular qualifications to join us, but experience in a similar setting would be ideal. If you're passionate about delivering exceptional customer service and making a real difference in people's lives, we'd love to hear from you.

What We Offer

In return for your hard work and dedication, we offer a competitive salary of £19,500 - £21,500 per annum, depending on experience, plus our sector-leading benefits and rewards package, including:

  • A range of retail discounts and savings;
  • Unlimited referrals with our Refer a Friend' bonus scheme;
  • Employee of the Month' rewards and Long Service Awards';
  • Free training and development for all roles;
  • Access to wellbeing and support tools.

How to Apply



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