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Customer Service Representative
3 weeks ago
**Job Overview:**
We are seeking a customer-focused Front Desk Professional to join our team. Located in Rockhampton, you will be the face of our park, delivering exceptional service and handling day-to-day administrative tasks.
Main Responsibilities:
- Provide top-notch service to guests
- Process check-ins and check-outs efficiently
- Utilize booking systems to make reservations and manage accounts accurately
- Coordinate with Housekeeping to track accommodation readiness
- Supply guests with information about the property and local attractions
Requirements:
- Previous Front Office experience in hospitality
- A passion for delivering exceptional guest experiences
- Proficient computer skills and knowledge of RMS or similar system
- Excellent communication and interpersonal abilities
- Able to handle cash transactions accurately
- Strong organizational skills and attention to detail
- An enthusiastic and positive attitude
- Flexible availability for weekends, holidays, and evenings
- A current driver's license
Benefits:
- Discounted stays at over 300 holiday parks
- Discounts from partners
- Service recognition awards
- Access to an Employee Assistance Program
- Internal promotion opportunities
We acknowledge the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making.
Ongoing evolution of our ESG strategy ensures we foster a safe, respectful and inclusive workplace, give back to the communities we operate in, and protect our environment.
