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Support and Quality Specialist

2 months ago

Banana Shire, Australia Bridge Full time
About the Role

We are seeking a highly skilled Support and Quality Specialist to join our team at Bridge. As a key member of our organization, you will be responsible for providing exceptional support to our customers, ensuring the smooth operation of our systems, and contributing to the improvement of our products.

Key Responsibilities
  • Customer Support:
    • Incident Troubleshooting: Handle incidents raised by system end-users, ensuring timely resolution according to defined Service Level Agreements (SLAs).
    • Root Cause Analysis: Identify the root causes of incidents, propose solutions to end-users, and request code fixes from the development team if necessary.
    • Knowledge Base Development: Build and maintain a knowledge base to help end-users troubleshoot incidents on their own.
    • 24/7 Support: Provide support during nights and weekends as required.
  • Quality Assurance:
    • Manual Testing: Perform manual testing of system functionalities based on specifications, report bugs, suggest improvements, and prepare detailed test reports.
    • Automated Testing: Develop automated tests using the Behavior-Driven Development (BDD) approach with Gherkin and TypeScript.
  • Documentation:
    • User Documentation: Prepare clear and comprehensive user documentation to guide users on system usage.
Requirements and Experience
  • Analytical Skills: Ability and interest in problem analysis and resolution.
  • Technical Knowledge: Familiarity with some or all of the following: HTML, JavaScript, TypeScript, SQL, CSS.
  • Language Skills: Proficiency in English at a communicative level.
  • Experience: 1+ year of experience in customer support for IT systems.
What We Offer
  • Private Medical Care
  • Multisport Card
  • Group Insurance
  • English Lessons
  • Friday Pizza and Fruits
Why Join Us?
  • Dynamic Environment: Work in a fast-paced and challenging environment where your contributions make a real impact.
  • Growth Opportunities: Develop your skills in multiple directions (technical, functional, quality) and grow within the company.
  • Collaborative Team: Join a supportive team that values collaboration and innovation.