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Field Service Technician

2 months ago

Newcastle, New South Wales, Australia Draeger Australia Pty Ltd Full time
About the Role

We are seeking a highly skilled and experienced Field Service Technician to join our team at Draeger Australia Pty Ltd. As a key member of our Service Team, you will play a critical role in servicing our diverse customers by utilizing your strong technical skills, computer competency, and ability to learn and adapt to our ever-evolving products.

Key Responsibilities
  • Maintain, repair, and test Draeger safety products to ensure they meet the highest standards of quality and performance.
  • Produce detailed work conducted reports for customers, highlighting any issues or concerns.
  • Prepare accurate and comprehensive quotations for customers, taking into account their specific needs and requirements.
  • Maintain accurate and up-to-date service records, ensuring that all necessary information is recorded and easily accessible.
  • Provide exceptional customer service and support, ensuring that customers receive the highest level of service and satisfaction.
  • Deliver onsite customer user and maintenance training, empowering customers to get the most out of our products.
  • Apply a compliance-focused mindset across all operations, ensuring that all activities are conducted in accordance with relevant laws and regulations.
  • Ensure a safety-first approach is always adopted, prioritizing the well-being of customers, employees, and the environment.
Requirements
  • Formal qualification in a maintenance trade discipline or demonstrated relevant experience.
  • 2+ years' post-trade experience and proven competency in a similar position.
  • Capacity to effectively service a range of technical safety products.
  • Exposure to delivering product training for a variety of users.
  • Experience with technical documentation and diagrams, comprehending technical problems presented by customers, and providing effective solutions.
  • Well-versed in effectively articulating company and product information to customers.
  • Working knowledge of routine arithmetic calculations and pricing structures to complete quotations.
  • Proficient in various computer software, including Microsoft Office suite of applications.
  • Adaptability and readiness to handle multiple, changing priorities in a fast-paced environment.
  • Exemplary understanding of compliance rules, with a proactive mindset and the ability to act as a role model in upholding and promoting compliance standards.
  • Strong customer focus, problem-solving, communication, organizational, and task management skills.
  • Team player with a positive, can-do attitude and willingness to learn.
  • Current Driver's License.
What We Offer
  • Unique, supportive, respected, and proud culture.
  • Feel great about being a part of helping communities.
  • Genuine career and professional development opportunities.
  • Flat structure and open doors, giving you access to all leaders.
  • Global, long-established company with a great brand to reinforce your effort.
  • Attractive remuneration package and annual bonus reviewed annually.
  • Health and wellbeing partner discounts, and support throughout the career lifecycle.
  • Recognition and service programs and birthday vouchers.
  • Benefits, discounts, and Star Awards.
  • Salary sacrificing options.
  • Excellent and thorough on-the-job training.
  • Employee Assistance Program for you, and your family.

We are passionate about everything we do. And we do it for Life.

Draeger creates technology and solutions to protect everyone's great asset: their life. From hospitals to heavy industry, mining and fire rescue, people around the world rely on our products: state-of-the-art technology that combines real engineering with the digital future.

With their heart and soul, our employees are paramount to our success in protecting lives in the community. Our corporate culture is underpinned by authenticity and guided by the pillars of trust, respect, and social responsibility. The work we do provides all our employees with pride and a sense of deep purpose that is rare to find.

Draeger is an Equal Opportunity Employer. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, or social status.

Read more about having a career – not just a job – at Draeger by viewing our Careers page:

Applicants must demonstrate the right to work in Australia or New Zealand.

No agency assistance is required.