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Service Delivery Manager
3 weeks ago
An exciting opportunity exists for an experienced and passionate leader to oversee the delivery of high-quality, person-centred disability support across a portfolio of home services.
This role offers the chance to lead a dedicated team through a time of positive change and renewed focus on client outcomes, staff development, and service excellence.
- Lead, develop and support a high-performing team of Site Supervisors and Support Workers.
- Drive person-centred, strengths-based service delivery aligned with client plans.
- Manage day-to-day operations including staffing, incident management, rostering, and financial oversight.
- Collaborate with families, health practitioners, coordinators and other stakeholders to ensure consistent and safe support.
- Champion continuous improvement and implement strategies that promote service innovation and efficiency.
- Handle complex client needs and escalate risks where appropriate.
- Bachelor's degree in Human Services, Social Work, Psychology, or related field.
- Minimum 2 years' experience managing disability, community, or residential services.
- Strong understanding of quality standards and sector legislation.
- Proven ability to lead, coach and develop diverse teams in dynamic service environments.
- Confident communicator with strong stakeholder engagement and crisis response capability.
- Salary packaging options.
- Professional development support and internal career pathways.
- Employee Assistance Program for you and your immediate family.
- Paid parental leave and additional leave benefits.
- Health and fitness discounts with selected providers.
This is a rewarding leadership opportunity for someone who wants to make a genuine impact in the lives of people with disability while leading a service through an exciting phase of growth and improvement.
Requirements- Strategic leadership skills.
- Excellent communication and interpersonal skills.
- Ability to manage competing priorities.
