Support Professional

1 week ago

Brisbane, Queensland, Australia beBeeCustomerSupport Full time $60,000 - $80,000
About the Role

We are seeking a skilled and empathetic professional to join our team as a Customer Support Officer.

As a key member of our support team, you will play a vital role in ensuring our clients receive exceptional service and assistance.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to think critically and make informed decisions.

Responsibilities
  • Engage with clients to complete onboarding processes for new alarm systems
  • Respond to client calls and online inquiries in a timely and professional manner
  • Accurately document and administer tasks
  • Recommend suitable products and provide detailed explanations to clients
  • Answer alarm enquiries for new customers and troubleshoot non-urgent medical issues
Requirements
  • A patient and empathetic individual with outstanding listening skills
  • Proven experience in customer service or sales, with a strong track record of success
  • Ability to think critically and make quick, informed decisions
  • Proficiency in computer software and systems, with a willingness to learn new technologies
  • Exceptional phone manner and attention to detail

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