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Medical Customer Care Consultant

1 week ago

Sydney, New South Wales, Australia MedHealth Full time
Job Summary

We are seeking a motivated and results-driven Medical Customer Care Consultant to join our customer service team at MedHealth. As a key member of our team, you will be responsible for providing exceptional customer service, managing customer relationships, and promoting our services.

Main Responsibilities:
  • Develop and maintain positive relationships with customers, understanding their needs and preferences.
  • Respond to customer inquiries and concerns in a timely and professional manner.
  • Work collaboratively with internal teams to resolve complex customer issues.
  • Identify opportunities to upsell and cross-sell our services to existing customers.
Requirements:

To succeed in this role, you must have:

  • A minimum of 2 years of experience in a customer-facing role, preferably in the medical or insurance industry.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Proficiency in Office 365, including Word and Excel, as well as strong numeracy skills and data entry skills.
  • A proven ability to work in a fast-paced environment and meet deadlines.