Front-of-House Team Lead

1 day ago

Sydney, New South Wales, Australia beBeeLeader Full time $84,436 - $112,331

Job Description:

As a key leader in the front-of-house operations, you will have the opportunity to inspire and develop a team of around 27 staff across four key areas. Your responsibilities will include ensuring these areas run smoothly day-to-day, supporting your team to grow, and collaborating with other hospital teams to solve problems and improve systems.

Key Responsibilities:

  1. Lead and develop front-of-house teams across four areas: switchboard, patient enquiry reception, conference centre, and cashier service.
  2. Ensure smooth daily operations, excellent customer service, and ongoing process improvements.
  3. Collaborate with hospital teams to address issues, enhance systems, and train staff.
  4. Assist with emergency planning and manage paging/telephone systems and cash handling.

Requirements:

We are looking for someone who is confident in supporting and developing staff, including training, coaching, and performance management.

Strong leadership experience in customer service or front-of-house environments is essential.

You should have excellent communication, people skills, and professionalism, as well as the ability to follow and support emergency procedures and business continuity plans.

A problem-solving mindset with a focus on improving services and systems is critical, and experience with call centres, reception, or high-volume service areas is desirable.

Familiarity with telecommunications systems and technology, including paging system experience, is also beneficial.

What We Offer:

Central Coast Local Health District is committed to implementing the Child Safe Standards and is an equal opportunity employer that celebrates diversity.

Aboriginal and Torres Strait Islander applicants can access support through the Stepping Up initiative.

We offer a range of benefits, including work-life balance, health and wellbeing programs, and opportunities for career growth and development.

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