Participant Experience Coordinator

18 hours ago

NewcastleMaitland, Australia beBeeCoordination Full time $45,000 - $65,000
Job Overview

We are seeking a detail-oriented and proactive administration professional to join our team in coordinating participant experiences. This role is pivotal in ensuring the smooth operation of our services, including managing therapist and support worker schedules, coordinating participant bookings, and supporting new participant intakes.

Key Responsibilities:
  • Coordinate daily scheduling and rostering of therapy and support services
  • Liaise with therapists, participants, and families to schedule appointments
  • Support intake processes: respond to enquiries, gather intake documents, and schedule initial meetings and assessments
  • Monitor and update practice management software systems, schedules, and calendars
  • Collaborate with clinical and admin teams to ensure a seamless client journey
  • Respond efficiently to changes in schedules and maintain strong communication
  • Daily accounts and invoicing tasks
  • General administrative duties
Required Skills:
  • Prior experience in scheduling, rostering, or intake roles (health, disability sector, or aged care preferred)
  • Excellent organisational and time management skills
  • Strong communication skills and a warm, professional manner with families and team members
  • Tech-savvy with experience using scheduling or client management software
  • Ability to adapt to change, juggle priorities, and solve problems efficiently
  • Capacity for reflective learning
  • Emotional intelligence and interpersonal awareness
  • Ability to self-manage in a busy work environment to keep on top of day-to-day tasks
  • A genuine passion for supporting families and children
Benefits:
  • A vibrant and supportive team culture
  • Opportunity to grow with a clinic that values people and progress
  • Training and support from experienced admin and clinical leaders
  • A chance to make a meaningful impact on the lives of our participants and their families
Our Vision:

Empower families to navigate developmental, behavioural, or learning challenges with empathy, respect, and clinical excellence.

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