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Senior Technical Service Specialist
2 weeks ago
Job Opportunity:
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- Technical Support Professional needed to deliver IT services across the APAC region.
We are seeking a skilled engineer to join our team in Victoria, Australia. The successful candidate will provide technical support and services to clients across the APAC region.
">Key Responsibilities:
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- IT Service Delivery: Provide efficient 1st and 2nd line support for a wide range of IT issues.">
- Troubleshooting: Resolve service tickets promptly while ensuring high levels of customer satisfaction.">
- System Configuration: Configure and troubleshoot Office 365, meeting room devices, and basic networking equipment.">
On-Site Technical Assistance:
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- Hands-on Tasks: Carry out tasks including patching, device configuration, setting up switches and routers, and racking servers.">
- Cable Management: Organise and manage cabling to maintain functional and tidy workspaces.">
Customer Engagement:
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- Client Relationship Management: Act as the primary on-site contact, delivering professional and approachable service.">
- Collaboration: Collaborate with CIOs, Service Delivery Managers, and other stakeholders.">
Practical IT Solutions:
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- Troubleshooting and Guidance: Troubleshoot hardware and software issues, providing clear user guidance.">
- Equipment Maintenance: Ensure meeting room setups, phone systems, and audiovisual equipment are fully operational.">
What We Offer:
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- Competitive Salary Package">
- Remote Work Opportunities">
- Travel Opportunities">
- Professional Growth and Development">
