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Scheduling Coordinator

2 months ago


Clayton South, Victoria, Australia Service Stream Full time

About the Role

Service Stream's Techsafe division is seeking a highly organized and detail-oriented Scheduling Officer to join our team. As a key member of our administration team, you will play a crucial role in supporting the profitability and growth of our company by performing administrative duties to support our contracts.

Key Responsibilities

  • Coordinate the allocation, dispatching, and redistributing of work to field staff, ensuring seamless delivery of administrative duties.
  • Provide exceptional customer service by responding to inbound calls and queries in a professional and polite manner.
  • Manage work requests, analyze field resource productivity, and perform data entry as required.
  • Collaborate with field staff to ensure work requests are completed efficiently and effectively.
  • Assist with billing and invoicing activities, ensuring accuracy and timeliness.
  • Work closely with our team to ensure all work performed meets contractual quality and safety requirements.
  • Perform other administrative tasks as required by the Administration Supervisor or Management.

About You

  • Minimum 12 months of experience in an office environment is essential.
  • Proficiency in MS Office products, including Word, Excel, and Outlook.
  • Excellent organizational and administration skills, with a high level of attention to detail.
  • Strong written and verbal communication skills, with the ability to work discreetly with sensitive information.
  • Ability to manage time effectively, meet deadlines, and work autonomously.
  • Positive, proactive professional approach, with a willingness to 'own the job' until completion.