Senior Windows Systems Engineer

4 weeks ago

Kogarah, Australia Westpac Group Full time
Job Title: Senior Windows Engineer

We are seeking a highly skilled Senior Windows Engineer to join our Infrastructure and Service Management team in Group Technology. As a Senior Windows Engineer, you will be responsible for supporting enterprise-scale multi-domain Windows environments across multi-hosted platform environments.

Key Responsibilities:
  • Provide specialized third-level support and technical assistance to ensure timely issue resolution.
  • Act as the point of contact for all Wintel systems, customers, infrastructure teams, and vendors.
  • Take ownership and engage to correct teams where required and drive to resolution.
  • Provide guidance and support to all supporting run partners for Windows Estate.
  • Produce detailed analysis to help the run partner improve.
  • Document processes, procedures, and standards for the run partner to adhere to.
  • Review others' system designs to ensure the selection of appropriate technology, efficient use of resources, and integration of multiple systems and technology.
  • Ensure that the system design balances functional, service quality, security, and systems management requirements.
  • Maintain awareness of opportunities provided by new technology to address challenges or to enable new ways of working.
  • Contribute to briefings and presentations about the relevance and potential value of new technologies to the organization.
  • Contribute to project delivery as per customer engagement, producing detailed component specifications and translating these into detailed designs for implementation using selected products.
  • Provide advice on technical aspects of system development and integration, including requests for changes, deviations from specifications, etc., and ensure that relevant technical strategies, policies, standards, and practices (including security) are applied correctly.
  • Proactively upskill and identify emerging technologies that could be adopted into Westpac Automation and enhance our BAU automation or stability of our Wintel systems.
What's in it for me?

You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world's great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organize adoptions, surrogacy, and foster care arrangements.

What do I need?

To be successful in this role, you will need excellent written and verbal communication skills, a strong customer-driven mindset, and be self-driven. In addition to this, your skills may include:

  • Strong Senior Engineering Windows SME.
  • Strong Windows troubleshooting and problem-solving skills.
  • Strong experience supporting enterprise-scale multi-domain Windows environments across multi-hosted platform environments.
  • Strong automation experience and knowledge of industry-leading platforms, including PowerShell, Ansible, Terraform, and Chef.
  • Hands-on experience with Splunk would be highly advantageous.
  • Acting as a customer liaison for all Windows Workloads across the bank, taking ownership and helping customers with their queries around Windows Server performance and troubleshooting.
  • Acting as the glue for all teams to ensure they are looked after.
  • Ability to lead a team of people delivering root cause analysis across multiple technologies.
  • Ability to juggle multiple priorities and assess criticality of support queries to correctly manage workloads and customer expectations.
  • Ability to communicate across all levels of management, from Level 1/Level 2 staff to Senior Directors.
  • Taking part in a rotating roster for on-call support for the Windows L3 Operations team.

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