Windows Infrastructure Engineer Specialist

2 weeks ago

Kogarah, Australia Westpac Full time
Job Description

An exciting opportunity is available for a Windows Infrastructure Engineer Specialist within the Infrastructure and Service Management team in Group Technology.

This role is accountable for supporting enterprise scale multi domain windows environments across multi-hosted platform environments.

  • Provide specialized third level support and technical assistance and monitor issue resolution to ensure issues are resolved within a timely manner.
  • SME to be point of contact for all Wintel systems for customers, infra teams, and vendors.
  • Take ownership and engage to correct teams where required and drive to resolution.
  • Provide guidance and support to all supporting run partners for Windows Estate.
  • Produce detailed analysis helping the run partner improve.
  • Document processes/procedures and standards for the run partner to adhere to.
  • Review others' system designs to ensure selection of appropriate technology, efficient use of resources, and integration of multiple systems and technology.
  • Ensure that the system design balances functional, service quality, security, and systems management requirements.
  • Maintain awareness of opportunities provided by new technology to address challenges or to enable new ways of working. Contribute to briefings and presentations about their relevance and potential value to the organization.
  • Contribute to project delivery as per customer engagement. Produce detailed component specifications and translate these into detailed designs for implementation using selected products:
  • Provide advice on technical aspects of system development and integration (including requests for changes, deviations from specifications, etc.) and ensure that relevant technical strategies, policies, standards, and practices (including security) are applied correctly.
  • Proactively upskill and identify emerging technologies which could be adopted into Westpac Automation and enhance our BAU automation or stability of our Wintel systems.
Key Responsibilities
  • Provide third-level support for Windows environments.
  • Be the SME for all Wintel systems.
  • Take ownership of issue resolution.
  • Provide guidance to run partners.
  • Produce detailed analysis and documentation.
  • Review system designs.
  • Maintain awareness of new technology.
  • Contribute to project delivery.
  • Provide technical advice.
  • Upskill and identify emerging technologies.
What We Offer

We offer a supportive culture and a great work environment. Our vision is to become one of the world's great service companies. We back our employees in the development of their careers and offer flexible working arrangements.

We are an equal opportunity employer and proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

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