Customer Experience Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $50,000 - $80,000

Support Our Customers to Deliver Exceptional Experiences

We are looking for a dedicated professional to join our team as a Support Specialist.

The ideal candidate will have experience in a similar support role, managing queues, inbound emails, calls and/or chat. They will be knowledgeable about CRM platforms and able to effectively communicate with customers through clear language, active listening and empathy.

The role involves supporting our customers (agencies and vendors) to resolve issues through phone and email, collaborating with internal teams to identify any issues and escalate to the appropriate channels, checking and processing customer applications in an accurate and timely manner including compliance requirements, monitoring queues and interpreting reports to manage daily workload, interpreting and administering regulatory compliance relating to our products, ensuring that all customer data is accurately and responsibly stored on our CRM, and performing ad hoc administration duties to support the team.

As a Support Specialist, you will play a critical and central role in delivering an empathetic and consultative support experience to our customers.

What We Offer

Our company is committed to providing a working environment that values diversity, equity and inclusion. We believe that teams with diverse ideas and experiences are more creative, effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

We offer a hybrid and flexible approach to working, flexible leave options including birthday leave and purchase additional leave, flexible parental leave offering for primary and secondary carers, our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity, hackdays so you can bring your big ideas to life.

Why Work With Us

Our organization is dedicated to the physical, mental, emotional and financial health of our people. This is a place to learn and grow. We prioritize the well-being of our staff and provide them with opportunities for growth and development. We believe that by investing in our people, we can achieve great things together.

How to Apply

If you're passionate about delivering exceptional customer experiences and have the necessary skills and qualifications, please submit your application. We look forward to hearing from you.

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