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Airport Operations Coordinator

2 months ago

Perth Airport, Australia dnata Full time
Job Description

Job Title: Airport Operations Coordinator

Job Summary:

We are seeking a highly motivated and customer-focused Airport Operations Coordinator to join our team at dnata Airport Services. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient delivery of passenger services, while maintaining the highest standards of customer satisfaction and safety.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service to all passengers, ensuring their needs are met and exceeded.
  • Passenger Handling: Assist with passenger check-in, baggage handling, and other related duties to ensure a seamless travel experience.
  • Team Collaboration: Work closely with our team members to ensure effective communication and coordination of passenger services.
  • Safety and Compliance: Maintain a safe and secure working environment, adhering to all relevant regulations and company policies.
  • Reporting and Administration: Accurately complete all necessary paperwork and reports, ensuring timely submission and compliance with company requirements.

Requirements:

  • Customer Service Experience: Minimum 2 years of experience in a customer-facing role, with a proven track record of delivering exceptional customer service.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with passengers, colleagues, and management.
  • Teamwork and Adaptability: Ability to work effectively in a fast-paced team environment, with a flexible and adaptable approach to changing situations.
  • Safety and Compliance: Strong understanding of safety regulations and company policies, with a commitment to maintaining a safe and secure working environment.
  • Language Skills: Fluency in Japanese is highly desirable.

What We Offer:

  • Competitive Salary and Benefits: A competitive salary and benefits package, including opportunities for career growth and professional development.
  • Opportunities for Advancement: Opportunities for advancement and career progression within the company.
  • Collaborative Work Environment: A collaborative and supportive work environment, with a focus on teamwork and customer satisfaction.