Quality Assurance Expert

4 days ago

Perth, Western Australia beBeeQuality Full time $120,000 - $180,000

Job Description: We are seeking a highly skilled Quality Assurance Expert to join our team. As an Assurance Manager, you will be responsible for developing frameworks for monitoring distributor processes, systems, and outputs to ensure quality, compliance, and risk standards are met and continuously improved.

Responsibilities:

  • Assessing and reviewing the assurance and validation of services and deliverables to ensure compliance with regulatory requirements, program expectations, industry standards, and transition deliverables.
  • Identifying and addressing training needs, taking corrective action to uphold compliance with company and legislative standards, while promoting awareness of policies, procedures, and standards across Insurance.
  • Maintaining high-quality relationships with suppliers and partners, ensuring all APRA and other standards requirements are met, including reporting, escalating, and driving remedial actions for any material control weaknesses, incidents, or breaches under the Risk & Compliance Management frameworks.
  • Developing and overseeing quality assurance controls, performance monitoring programs, reporting, and testing the effectiveness of contracts, SLAs, and key controls, in collaboration with RAC Group service providers.
  • Providing expert advice to management and stakeholders on service issues, legislative requirements, best practices, and emerging technologies, supporting informed decision-making and adoption of improvements.

Requirements:

  • Tertiary qualification in Business or IT Management is required, with additional accreditation in project management or change management considered desirable.
  • Formal certification in Information Security, IT, Risk Management, or Audit is mandatory, with certifications such as CISA or CISM from the Information Systems Control Association highly regarded.
  • Extensive experience across the full contract management lifecycle, including service provision assurance management, contractual performance assessment, and SLA/contract negotiation.
  • Proven expertise in vendor and service provider management, coupled with demonstrated experience in audit and controls assurance within complex environments.
  • Industry knowledge gained from working within Insurance or Financial Services, with a strong understanding of APRA standards, guidelines, and related regulatory requirements.

What We Offer:

  • A workplace culture where people feel valued, respected, and empowered, with a strong focus on inclusion and collaboration.
  • Flexible and hybrid working arrangements that support work–life balance and employee wellbeing.
  • A purpose-led organisation that reinvests in the community and delivers meaningful social impact.
  • An environment that supports career development through learning opportunities, training, and progression pathways.
  • Free Roadside Assistance along with discounts on RAC products and services.

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