Despatch Planning Specialist

1 day ago

Brisbane, Queensland, Australia beBeeLogistics Full time $55,000 - $77,000

This role is an opportunity to join our team as a Despatch Planning Specialist, responsible for planning despatch to optimise service levels and customer satisfaction.

You will be responsible for providing a high level of customer service, ensuring required fleet matches delivery plan, accurate despatch of correct order to customer, liaising with sales, warehouse and transport providers to resolve urgent and critical customer requirements.

Your responsibilities will include managing driver and wait times with an expectation to reduce yard wait time, performing load checks and auditing of loads and load restraint, sign off safety checklists and adhere to all relevant health and safety policies, standards, procedures and legislative requirements.

In this role you will work in a fast-paced environment, prioritizing tasks and working efficiently to meet deadlines. You will have the opportunity to develop your skills and knowledge in despatch planning, scheduling and prioritisation.

About the role
  • Responsible for planning despatch to optimise service levels and customer satisfaction
  • Provide a high level of customer service
  • Ensure required fleet matches delivery plan
  • Accurate despatch of correct order to customer
  • Liaise with sales, warehouse and transport providers to resolve urgent and critical customer requirements

The successful candidate will have previous experience in despatch planning, scheduling and prioritisation, with excellent communication and problem-solving skills. If you are a motivated and organized individual who is passionate about delivering excellent customer service, then this could be the perfect opportunity for you.

Benefits:

  • Generous parental leave: We offer 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months.
  • Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
  • Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from various brands.

Work Environment:

We are committed to creating a diverse and inclusive workplace where everyone feels valued and supported. Our teams work collaboratively to achieve our goals, and we encourage open communication and feedback.

We are looking for someone who is passionate about delivering excellent customer service, has excellent communication and problem-solving skills, and is able to work in a fast-paced environment.

Requirements:

  • Demonstrated customer service experience
  • Reliable, punctual, committed and able to work autonomously
  • Excellent time management and prioritisation skills
  • Knowledge of the transport industry and understanding of load compliance
  • Customer service and relationship management mindset with high level of negotiation skills
  • Agile mindset with focus on continuous improvement initiatives
  • Computer literate with experience with Microsoft Office Suite, JDE/SAP, Sparks desirable

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