FCO Emergency Response Specialist
2 days ago
Job Description:
This is a challenging role where you will be responsible for accepting incoming emergency calls and enquiries, assessing risks, and dispatching appropriate resources. You will also be required to maintain and update incident information, monitor alarm signals, and provide mentoring and guidance to new staff.
About the Role:
- Accept incoming fire and other relevant emergency incident calls and enquiries and collect relevant information.
- Assess the risks associated with a situation and the availability and capability of resources to determine the appropriate response and/or resources to be despatched.
- Despatch and coordinate appropriate resources to calls for assistance and notify other organisations in accordance with the Communication Doctrine and Directives.
- Maintain and update all incident information in the centre's computer aided despatch system, continually monitor progress, support and liaise with operational staff until completion of incident.
- Complete required post incident administration including provision of information and reports to stations and other agencies and organisations.
- Monitor alarm signals and respond in accordance with Communications Doctrine and Directives.
- Provide mentoring and guidance on the job to new staff.
- Contribute to improvement of operational and administrative systems and procedures.
- Identify systems and technical faults and liaise with Specialist Operational Services Unit in relation to reporting, maintaining and updating communications technology.
Required Skills and Qualifications:
- Currently holds a valid Blue Card (from Blue Card Services), with attached evidence to support
- Australian Citizenship, New Zealand Citizenship or Australian Resident Status
- Have or ability to obtain Certificate III in Public Safety (Emergency Communications Centre Operations)
- Ability to successfully complete training programs of the Communications Training and Professional Development Program (CTPDP) at the prescribed level
Key Accountabilities:
The successful applicant will be responsible for:
- Ensuring timely and effective responses to emergency incidents
- Coordinating and managing resources to achieve optimal outcomes
- Maintaining accurate and up-to-date records and reports
- Providing guidance and support to new staff
- Contributing to continuous improvement initiatives
Leadership Competencies:
- Leads strategically
- Stimulates ideas and innovation
- Leads change in complex environments
- Makes insightful decisions
Fundraising and Partnerships:
We are seeking individuals who are passionate about making a difference in their community and have a strong desire to contribute to our organisation's mission.
Career Advancement Opportunities:
We offer a range of career advancement opportunities for our staff, including training and development programs, mentorship, and performance-based promotions.
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