Retail Customer Experience Director

4 days ago


Brisbane, Queensland, Australia Laminex Australia Full time

About the Role

We are seeking a Retail Customer Experience Manager to join our team at Laminex Australia. As a key member of our retail operation, you will be responsible for leading our Windsor showroom and developing strategies to enhance the customer journey.

Key Responsibilities

  1. Customer Experience: Develop and implement strategies to improve the customer experience, gather feedback, and make data-driven improvements.
  2. Team Leadership: Lead, mentor, and motivate a team of designers, ensuring they provide excellent customer service and meet sales goals.
  3. Operational Savvy: Ensure the showroom operates smoothly, from maintaining displays to managing inventory and following up on quotes.
  4. Market Disruption: Drive change and innovation, leveraging your entrepreneurial mindset to disrupt the market and enhance our B2C engagement.
  5. Emotional Intelligence: Handle customer interactions with a high level of emotional intelligence, resolving conflicts effectively and ensuring customer satisfaction.

What We're Looking For

We are looking for someone with flexibility to adapt to a dynamic retail environment and manage various responsibilities effectively. The ideal candidate will have proven experience in a customer-facing sales role, strong leadership and team management skills, and exceptional communication and interpersonal skills.

About Us

Laminex Australia values your growth and development. You'll have the opportunity to expand your skills and knowledge, working in a supportive environment that encourages innovation and excellence.



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