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Operational Excellence Lead

2 weeks ago

Sydney, New South Wales, Australia Asuria Australia Full time

We are seeking an accomplished Performance Manager to join our team at Asuria Australia. As a key player in our organization, you will drive high-quality performance across our WFA employment services contract. Your expertise will be instrumental in implementing strategies that enhance staff knowledge, practical skills, and overall contractual performance.

About the Role

This dynamic role requires exceptional communication and stakeholder management skills, as well as a keen eye for detail to optimize performance effectively. You will work closely with the Business Intelligence Team to leverage key metrics and data, improving Asuria's service delivery model. Additionally, you will collaborate with the National Training Team to develop training plans that address key contractual performance gaps.

Your responsibilities will include:

  • Providing analysis and strategic management advice on performance matters
  • Managing reporting and analyzing trends to identify areas for improvement
  • Forecasting potential performance issues to sustain high standards
  • Designing, implementing, and reviewing business processes to achieve high standards
  • Monitoring and reporting on contractual performance
  • Ensuring timely collection, collation, and disbursement of performance data to team members

To excel in this role, you should possess:

  • A minimum of 5 years' experience in Employment Services
  • A minimum of 5 years' experience in operational management
  • A proven track record of leading high-performing teams
  • Cert IV in Employment Services (desired but not essential)
  • Exceptional verbal and written communication skills