Strategic Retail Operations Leader

1 week ago

Sydney, New South Wales, Australia beBeeRetail Full time $120,000 - $140,000

**Head of Retail Operations Position**

About the Role

This is a pivotal leadership position responsible for driving operational excellence and shaping the future of our retail business.

We are seeking an experienced professional to lead all operational initiatives across our retail store network, enhancing efficiency and consistency through process management and leading change for new systems and strategies.

  • Key Responsibilities:
  • Develop and implement comprehensive operational workflows to significantly enhance efficiency, consistency, and scalability across all retail touch points.
  • Lead and champion smooth transitions for all new systems, processes, and retail strategies, ensuring strong stakeholder engagement and user adoption.
  • Oversee the successful implementation and continuous optimisation of critical retail systems, including Point of Sale (POS) and Enterprise Resource Planning (ERP) systems.
  • Collaborate with senior leaders on new store development, planning operational layouts, and addressing all operational needs to ensure a seamless launch and efficient ongoing operations.
  • Establish and oversee a proactive store maintenance program, coordinating all activities to guarantee our retail environments remain fully operational, safe, impeccably presented, and compliant with all health and safety regulations.
  • Create a seamless omni channel experience for clients by optimising processes related to stock integrity, including accurate stocktake processes, efficient stock transfers, and real-time inventory visibility across all channels.
  • Drive a culture of continuous improvement and operational excellence throughout the retail division, ensuring that all projects and initiatives are delivered effectively and on time.
Requirements
  • 5+ years of experience in driving operational efficiency and standardisation within a retail environment.
  • A Diploma-level qualification, or Bachelor's equivalent in a related field.
  • Strong technical and systems knowledge, ideally including Shopify, Cin7, Omnio, Acuity, and Brauz IQ.
  • Highly effective communication and interpersonal skills.
  • Excellent problem-solving and decision-making abilities.
What We Offer
  • Competitive salary package and product allowance.
  • The opportunity to flourish and implement change within a dynamic environment and innovative brand.
  • Opportunity to work for a company committed to supporting ocean conservation.
  • Working for a brand that is RJC certified.
About Us

We are a fine jewellery studio reimagining the world of luxury fine jewellery. Our architecturally designed stores exist as immersive windows into the brand, offering services including ear piercing and fine jewellery consultations.

With an innate connection to our precious Australian landscape and ocean, we are committed to preserving its beauty for the future through local manufacturing, conscious production, and philanthropic initiatives.

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