Venue Operations Leader
3 weeks ago
At ALH, we're committed to delivering exceptional experiences for our guests. As a Venue Manager, you'll play a key role in leading our team to achieve this goal. We're seeking a passionate and experienced individual with a strong background in F&B and pub operations to join our team.
Key Responsibilities:
- Develop and implement strategies to improve customer satisfaction and loyalty
- Manage the day-to-day operations of the venue, including opening and closing procedures, back-of-house administration, and staff recruitment and training
- Collaborate with our F&B team to create memorable dining experiences for our guests
- Analyze business data to identify trends and areas for improvement, and implement changes to drive business growth
What We're Looking For:
- A strong customer focus with the ability to build relationships with our guests
- Outstanding leadership skills with the ability to motivate and develop your team
- Proven experience in managing multifaceted venues, including financial and operational management
- Strong planning, organisational, and problem-solving skills, including the ability to work in a matrix organisation
- Industry licences and accreditation, including gaming licence, RSA/RSG/RCG, and wagering accreditation
The Benefits:
- Competitive salary and bonus structure
- Opportunities for career growth and development within our organisation
- A dynamic and supportive work environment
- Access to our exclusive discount card program
- Paid parental leave for permanent team members
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