Current jobs related to Customer Support Team Lead - Adelaide, South Australia - Ventia Pty Limited

  • Team Lead

    1 day ago

    Adelaide, South Australia H&M group Full time

    At H&M Group, we are seeking a highly skilled Team Lead to support the Sales and Profit goals by setting a plan for their department to deliver a Great Customer Experience in line with their store.The ideal candidate will have experience analysing commercial reports and formulating plans to maximize sales. They will be responsible for regularly analysing and...

  • Customer Service Team Lead

    3 days ago

    Adelaide, South Australia Drake Supermarkets Pty Ltd Full time

    Company OverviewDrake Supermarkets is a retail industry success story, boasting an impressive track record as Australia's largest independently-owned supermarket chain. Founded on family values and strong business principles, our organisation offers a dynamic and supportive work environment that fosters growth and development.A testament to our commitment to...

  • Customer Experience Lead

    5 days ago

    Adelaide, South Australia Myriota Full time

    Myriota is on a mission to deliver secure, affordable, low-maintenance, and enduring connectivity to every corner of the world. We are experiencing hypergrowth and are recruiting top-tier talent to lead our next phase.We are looking for a Customer Experience Lead who can provide timely and effective technical support both remotely and on-site across a range...

  • Hospitality Team Lead

    2 days ago

    Adelaide, South Australia Nando's Australia & New Zealand Full time

    About the RoleWe're on the hunt for an exceptional Hospitality Team Lead to join our Westlakes team! As a key member of our management team, you'll play a vital role in driving sales growth, improving operational efficiency, and promoting a positive work environment.In this dynamic role, you'll have the opportunity to develop your leadership skills, work...

  • Industrial Team Lead

    1 day ago

    Adelaide, South Australia Diverseco Pty Full time

    Company OverviewDiverseco Pty is a long-standing and leading Australian-owned provider of industrial services for weighing and automation.We are currently experiencing significant growth, and we're seeking an experienced professional to lead and supervise our team of service technicians.This role offers a unique opportunity to join a nationally recognized...

  • Casino Team Lead

    5 days ago

    Adelaide, South Australia ALH Hotels Full time

    Gaming Management Opportunity at ALH HotelsAbout UsAt ALH Hotels, we pride ourselves on providing a world-class gaming experience for our guests. We are committed to delivering exceptional service, quality products, and a safe and enjoyable environment for all patrons.We are currently seeking a skilled Gaming Manager to join our team and lead our gaming...

  • Arboriculture Team Lead

    1 day ago

    Adelaide, South Australia Davies Stewart Consulting Pty Ltd Full time

    About the Role">In this vital role, you will ensure the delivery of effective and cost-efficient services. Your hands-on leadership and technical skills will be essential in cultivating a customer-focused culture while adhering to established work processes and standard operating procedures.">Job Description">As the Green Space Leader, you will be...

  • Support Team Lead

    1 day ago

    Adelaide, South Australia Lawyers Weekly Full time

    About the RoleWe are seeking an experienced Team Leader to join our team, responsible for leading the registrar support function and ensuring the smooth operation of court services. This role involves managing a team of staff, providing coaching and mentoring, and implementing strategies to improve efficiency and productivity.The successful candidate will...

  • Adelaide Customer Support Agent

    2 days ago

    Adelaide, South Australia Dr Jones & Partners Medical Imaging Full time

    We are seeking a highly motivated and enthusiastic individual to join our Contact Centre Team in Adelaide as a Customer Support Agent.About the JobThis role involves assisting patients with appointment scheduling and billing procedures, as well as responding to queries and resolving issues in a timely manner.You will be working closely with other team...

  • Inventory Management Team Lead

    1 day ago

    Adelaide, South Australia David Jones Ltd. Full time

    Operations Logistics Manager Job DescriptionWe are seeking an experienced Operations Logistics Manager to lead our logistics operations team. This is a fantastic opportunity to develop and implement strategies that drive efficiency and excellence in stock distribution.About the RoleDevelop and execute logistics strategies that meet business objectives.Lead a...

  • Culinary Team Lead

    10 hours ago

    Adelaide, South Australia Hospitality Recruits Full time

    Career OpportunityWe are excited to offer a unique career opportunity for an experienced Sous Chef to join our team at Adelaide Oval, working closely with the Executive Chef to drive success and deliver exceptional dining experiences.In this role, you will be responsible for leading the Kitchen team, developing new menu concepts, and driving sales growth...

  • Customer Experience Lead

    24 hours ago

    Adelaide, South Australia Catamac Full time

    We are seeking a highly skilled and experienced professional to join our team as a Customer Experience Manager. This role offers an exciting opportunity to lead in delivering exceptional customer experiences and making a real impact at Catamac.About UsCatamac is a leader in supplying premium filtration products and service kits to companies operating mobile...

  • Service Desk Team Lead and Customer Experience Specialist

    1 day ago

    Adelaide, South Australia Brennan IT Full time

    Brennan IT seeks a seasoned IT professional to drive operational excellence within our Adelaide Service Desk. As a leader in our organisation, you will have ownership of a Service Desk team of 5 people and be responsible for various aspects of their performance, including recruitment, training, and quality assurance.About the RoleIn this critical position,...

  • Education and Support Lead

    2 days ago

    Adelaide, South Australia Santos Limited Full time

    About the RoleWe are seeking a skilled Education and Support Lead to join our team at Santos Limited. The successful candidate will be responsible for providing education and support to employees across the organization.This role involves working closely with stakeholders to develop and implement education and support strategies, managing educational...

  • Customer Support Specialist

    2 days ago

    Adelaide, South Australia Bendigo & Adelaide Bank Full time

    About This RoleWe're seeking a dedicated individual to join our Mortgage Help Centre team as a Customer Support Officer. In this role, you'll play a vital part in providing exceptional customer service and support to individuals experiencing financial difficulties.As a Customer Support Officer, you'll work closely with customers to understand their...

  • Team Member

    2 days ago

    Adelaide, South Australia This Is An It Support Group Full time

    **About Us**Spotlight has evolved from a single dress fabric stall at Queen Victoria Market to become Australasia's largest fabric, craft, party and home decorating superstores. With over 130 stores across the region, we pride ourselves on our culture centered around our people.As a Spotlight Team Member, you'll be part of a dynamic team that values...

  • Steakhouse Team Lead

    1 week ago

    Adelaide, South Australia The Meat & Wine Co Full time

    Leadership OpportunityWe are seeking a motivated Restaurant Manager to join our team at The Meat & Wine Co.About the RoleThe successful candidate will be responsible for leading a high-performing team to deliver exceptional restaurant experiences, maintaining high standards of food preparation and service, and monitoring and controlling labor costs, budgets,...

  • Retail Team Lead

    5 days ago

    Adelaide, South Australia Bunnings Group Full time

    What's Involved:As a key member of our store team, you will play a critical role in delivering exceptional customer experiences and achieving sales targets. Your responsibilities will include:Providing expert product knowledge and advice to customersMaintaining high levels of customer satisfaction through effective communication and problem-solving...

  • Team Lead

    23 hours ago

    Adelaide, South Australia Nando's Australia & New Zealand Full time

    Nando's Australia & New Zealand - Assistant Restaurant ManagerAbout UsWe're a company that's all about making a difference in people's lives. Our global purpose is Changing Lives, Together.We're passionate about creating a people-focused culture in our restaurants, where our team members can thrive and grow.Job OverviewJob DescriptionThis role is all about...

  • Team Leadership and Customer Service Specialist

    7 days ago

    Adelaide, South Australia Optus Full time

    About the TeamOur team is made up of passionate and supportive individuals who are dedicated to delivering exceptional customer experiences. We're a collaborative and dynamic team that values open communication, teamwork, and innovation.Job DescriptionIn this role, you'll have the opportunity to work closely with the store management team to achieve sales...

Customer Support Team Lead

2 weeks ago

Adelaide, South Australia Ventia Pty Limited Full time
About the Role

We're seeking a passionate Customer Support Team Lead to join our Ventia Operations Centre (VOC) team in Adelaide, supporting the Across Government Facilities Management Arrangement (AGFMA) for the Government of South Australia.

Ventia's Operations Centre (VOC) provides inbound and outbound customer service, technical resolution management, critical incident management, work order management, triage, live subcontractor management, planning, and scheduling of work services.

This is a permanent full-time role, Monday – Friday, predominately 9:00am – 5:00pm. You'll be based in our Adelaide CBD office on Wakefield Street.

  • Permanent full-time role.
  • Inclusive and diverse team environment.
  • Career progression opportunities.
Your Responsibilities
  • Answer inbound calls, determine the nature of the customer or client's request using effective questioning, and take the appropriate action based on contract guidelines.
  • Triage incoming calls and emails based on their level of urgency.
  • Provide excellent customer service to all stakeholders and ensure customers' queries are answered.
  • Provide clear, concise, and accurate information relating to work requirements to clients, contractors, and customers.
  • Create work orders and ensure they're processed in a timely manner.
  • Understand business requirements, contract SLAs, key performance metrics, and ensure they're adhered to.
About You
  • Proven ability to meet high-volume KPIs and AHT targets.
  • Confident in handling objections and building rapport quickly.
  • Flexible with shifts, including overtime, holidays, and peak periods.
  • Strong attention to detail and customer service skills.
  • Clear communicator with active listening skills.
  • Team player with effective time management and multitasking abilities.