Dedicated Customer Service Expert

7 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $49,500 - $75,500

Job Overview

We are seeking a dedicated and skilled individual to join our team as a Customer Service Representative. As the primary point of contact for product and service enquiries, you will be responsible for delivering exceptional customer service and support.

Key Responsibilities:

  • Respond to client telephone calls and online enquiries in a timely and professional manner.
  • Engage with clients and stakeholders to complete the onboarding process for new alarms.
  • Troubleshoot non-urgent medical alarm enquiries and provide solutions or escalate to relevant teams as necessary.

Requirements and Qualifications:

  • A proven track record of providing high-quality customer service in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike.
  • Ability to work independently and as part of a team, with a positive attitude and strong work ethic.
  • Computer literacy and adaptability to new systems.
  • Strong problem-solving skills and ability to think critically.

Benefits:

  • A competitive salary and benefits package.
  • Opportunities for training and development to enhance your skills and career prospects.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Flexible working arrangements, including hybrid working options.

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