Customer Service Expert

7 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $80,000 - $100,000
Customer Service Expert Role

We are seeking an experienced Customer Service Manager to lead our customer-facing operations.

Key Responsibilities:

  • Establish and maintain excellent working relationships with internal and external customers
  • Represent the company at internal and external functions, presenting the company, its products, and services in a strong and positive light
  • Work closely with senior management regarding performance metrics
  • Participate in and ensure that audit and quality controls are conducted on a regular basis
  • Provide expert advice to customers on all facets of customer service, including logistical and customs information
  • Improve customer service quality results by evaluating and redesigning processes and implementing change
  • Establish communication service standards and implement productivity, quality, and customer service standards
  • Proactively address performance issues by identifying areas of non-performance and providing support to prevent future occurrences

Requirements:

  • Proven knowledge and experience in a similar role
  • Food Safety and HACCP knowledge desirable
  • Available to work a rotating shift roster mainly Monday to Friday, occasional weekends
  • Excellent written and verbal communication skills
  • Strong problem-solving skills
  • Ability to handle challenging situations with tact and diplomacy
  • Demonstrated ability to work with diverse stakeholders
  • Sound knowledge of the airline catering industry
  • Competent in documentation and records management

Benefits:

  • Competitive salary
  • 5 weeks annual leave
  • Career development and progression
  • Be part of a close-knit and dedicated team committed to excellence
  • Discounts at hundreds of retailers, discounted health insurance, wellbeing resources

Join us as we strive for excellence in customer service delivery. We operate multiple facilities across various cities, employ thousands of people, produce millions of meals, and service countless flights each year.

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