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Retail Department Manager

2 months ago

Mackay, Queensland, Australia Officeworks Full time

About Us

At Officeworks, we're committed to delivering exceptional customer experiences. As a Retail Department Leader, you'll be at the forefront of this mission, leading a team of retail professionals to achieve sales targets and KPIs.

About the Role

  • Develop and implement strategies to drive customer satisfaction and loyalty.
  • Lead and motivate your team to achieve sales targets and KPIs, fostering a culture of excellence and teamwork.
  • Train and develop your team to enhance their skills and performance, ensuring they're equipped to deliver outstanding customer experiences.
  • Manage inventory levels to ensure stock is always maintained, and customers have access to the products they need.
  • Craft a shopping experience that's visually appealing and safe, meeting the highest standards of customer satisfaction.
  • Collaborate with fellow leaders and departments to achieve overall store success, driving business growth and profitability.

About You

  • A proven track record in retail leadership, with a passion for delivering exceptional customer experiences.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with your team and customers.
  • A leadership style that inspires and motivates your team to achieve their best, driving business results and customer satisfaction.
  • The ability to thrive in a fast-paced environment, juggling shifting priorities with ease.
  • A commitment to delivering outstanding results, with a focus on customer satisfaction and team performance.

Our Culture

At Officeworks, we celebrate our team's uniqueness, embracing inclusion and diversity in everything we do. We're committed to being good humans, making decisions that benefit our customers, team, and community. As a Retail Department Leader, you'll be part of a dynamic retail environment where your leadership skills will make a real difference.

What We Offer

  • Monthly Rostered Days Off (RDOs) in addition to standard leave entitlements.
  • Generous team member discounts across Officeworks, Bunnings, Kmart, Target, and Catch.
  • Great work-life balance, with only one weekend shift required every three weeks.
  • Industry-leading Growing Families policy.