Customer Experience Lead

5 days ago


Melbourne, Victoria, Australia True Society Full time
Job Description

As a Customer Experience Manager at True Society, you'll co-lead daily sales and operational management of our upscale retail bridal boutique. You'll work with stylists to ensure the store consistently achieves and maintains sales goals. Your tasks will include:

  • Creating a personalized experience for each customer and bridal party through special details and touches that set us apart from other retailers.
  • Fostering continued development of the store and staff through ongoing recruitment, training, and coaching.
  • Managing the pre-appointment qualification process against conversions.
  • Monitoring and responding to all store reviews and providing feedback to the store manager and/or coaching to staff as needed.
  • Managing follow-up activities on customer inquiries.
  • First-level management of customer complaints, reporting them with continuous improvement awareness in collaboration with the Store Manager.
  • Executing in-store marketing activities, including bridal fairs and promotions.


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