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Customer Service Team Lead
4 weeks ago
We are seeking an experienced Customer Service Team Lead to join our team at Southern Grampians Shire Council. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.
Key Responsibilities- Lead and manage a team of customer service representatives to deliver high-quality service to our customers.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with other departments to ensure seamless service delivery.
- Provide coaching and training to team members to enhance their skills and knowledge.
- Monitor and analyze customer feedback to identify areas for improvement.
We are looking for a highly motivated and experienced customer service professional who is passionate about delivering exceptional service. You will have a strong background in customer service, ideally within a council or local government setting, and have experience in leading or managing teams.
You will be an excellent communicator, able to build strong relationships with customers, colleagues, and stakeholders. You will be highly organized, able to prioritize tasks, and manage multiple projects simultaneously.
What We OfferWe offer a competitive salary and benefits package, as well as opportunities for professional growth and development. You will be part of a dynamic and supportive team that is passionate about delivering exceptional service to our customers.
We are committed to providing a safe and inclusive work environment, and we welcome applications from diverse candidates.
