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Assistant Venue Manager
2 months ago
The Assistant Venue Manager will play a crucial role in ensuring the smooth operation of the facility, aligning with operational practices, contractual requirements, quality systems, legislative regulations, and industry guidelines.
Key Responsibilities- Drive a customer-centric approach to the provision of programs and services, establishing and maintaining strong relationships with key stakeholders.
- Oversee the programming side of the venue, including GoSwim and Squads, requiring a strong background in Learn to Swim programming.
- Collaborate with the Centre Manager to develop and manage the customer journey, ensuring growth, retention, and profitability through channel strategies.
- Oversee OHS processes and management systems provided by Belgravia Leisure and legislative regulatory requirements.
- Act as the eyes and ears for the Centre Manager, demonstrating exceptional leadership qualities, a high level of integrity, and commitment to team members and the local community.
- Ensure the team of site staff operates effectively to deliver a safe, patron-friendly site always open for use.
- Manage sales, retention, guest experience, customer service, and health and fitness.
- Act on patron feedback and reduce negative perception communicated by patrons regarding site operations.
- Ensure the physical appearance of the site is faultless and maintained to high safety standards, aiming for a model site with zero injuries.
- Adhere to OH&S processes and management systems provided by Belgravia and legislative regulatory standards.
- Assist and support the Centre Manager in growing the membership base at the centre by generating leads while providing professional service to existing and prospective members.
- Management experience.
- Financial management experience, particularly around sales, growth, and retention of memberships.
- A strong background in Learn to Swim programming.
- Experience in member sales and retention, and understanding a centre's operation.
- HR management experience.
- Working with Children (or equivalent).
- National Police Check.
- Current First Aid Certificate (Level 2).
- Current CPR Certificate.
Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest-growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic, and sporting venues in 250 locations across Australia and New Zealand.
We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group is looking for the best and brightest to assist with taking the organisation into the future.
