Technology Expertise Specialist

1 week ago

Sydney, New South Wales, Australia beBeeTechnical Full time $80,000 - $120,000

Delivering Innovative Technology Solutions

Key Responsibilities
  • Facilitate managed service delivery and utilize technical skills for contact centre technologies in accordance with contracted agreements.
  • Collaborate with stakeholders and vendors to provide technical support and assist with incident management.

This role is accountable for delivering excellent customer service across key technologies including UCCE, NICE MPower and Verint WFO. Strong technical skills are required specifically in Cisco UCCE, with a thorough understanding of all Cisco UCCE products essential.

Requirements

We're seeking enthusiastic and eager-to-learn individuals who possess:

  • Excellent problem-solving skills and a proactive approach.
  • Strong communication and interpersonal abilities.
  • A willingness to learn and contribute to a team environment.

Join a vibrant and diverse workforce where backgrounds, perspectives and life experiences help us innovate and create strong connections with customers.

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