Store Operations Manager
4 weeks ago
Blackhearts & Sparrows is a renowned retailer dedicated to curating extraordinary moments for its customers. We thrive on creating genuine human connections and are passionate about delivering exceptional customer experiences.
Job DescriptionWe are seeking an experienced Store Leader to join our vibrant team in Fitzroy. As a Store Leader, you will be responsible for overseeing the daily operations of the store, ensuring seamless customer experiences, and driving business growth.
Key Responsibilities:- Customer Service: Deliver outstanding customer service by understanding customer needs and preferences, providing personalized recommendations, and resolving issues promptly.
- Team Leadership: Foster a positive work environment, lead by example, and develop skills of your team members to ensure high performance and teamwork.
- Inventory Management: Maintain accurate stock inventory, conduct regular stocktakes, investigate discrepancies, and report errors.
- Visual Merchandising: Ensure high standards of visual merchandising, dynamic store presentation, and maintain a well-organized store layout.
- Omnichannel Retail Experience: Support the fulfillment and dispatch of omnichannel customer orders, liaise with delivery partners, and meet budget targets.
- Leadership Experience: Previous experience in a leadership role within the hospitality or retail industry, with a proven track record of success.
- Customer Service: Excellent customer service skills, with a passion for delivering top-notch experiences.
- Communication: Strong written and verbal communication skills, with confidence in executing tough but productive discussions.
- Attention to Detail: High attention to detail in a fast-paced environment.
- Lift Heavy Duties: Ability to perform heavy lifting duties.
We offer a competitive salary of $85,000 per year, commensurate with experience, and a range of benefits including professional development opportunities, flexible working hours, and a supportive work environment.
This is an exciting opportunity to join a dynamic team and contribute to the growth and success of Blackhearts & Sparrows. If you are a motivated and results-driven individual with excellent leadership skills, we encourage you to apply.
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