Technical Support Specialist for Enterprise Environment

16 hours ago


Cairns City, Queensland, Australia Zone IT Solutions Full time

We are currently seeking an experienced and motivated technical support specialist to join our team at Zone IT Solutions.

The successful candidate will be responsible for providing technical assistance and support to end-users in a fast-paced enterprise environment.

Key Responsibilities:
  • Provide timely and effective technical support to end-users, ensuring minimal disruption to their work.
  • Troubleshoot and resolve hardware and software issues, including desktop hardware and software troubleshooting.
  • Demonstrate strong knowledge of Windows operating systems, including Windows 10.
  • Maintain accurate records of incidents and resolutions, contributing to the improvement of our technical support processes.

About Us

Zone IT Solutions is an Australian-based recruitment company specializing in Digital, ERP, and larger IT Services. Our flexible, efficient, and collaborative solutions cater to organizations requiring expert IT services. With delivery offices in Melbourne and Sydney, we offer agile, agnostic, and flexible solutions to help you source the right IT expertise.

We welcome applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, and people with disabilities.

What We Offer:
  • A competitive salary package, estimated at $80,000 - $110,000 per annum, depending on experience.
  • An opportunity to work with a dynamic and experienced team.
  • A collaborative and inclusive work environment that values diversity and inclusion.


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